University at Buffalo School of Management

Program 8 a.m. — Registration and Coffee – Lobby/Ballroom 8:25 a.m. — Opening Remarks – Ballroom Morning Keynote Presentation 8:30 a.m. — Five Core Principles to Create Organizational Change – Ballroom Joseph Patrnchak, Former Chief Human Resources Officer, Cleveland Clinic During this discussion, Joe Patrnchak, former chief human resources officer for the Cleveland Clinic, will review the strategy and steps taken to transform the organization's culture and patient experience — and build an engaged workforce. At the Clinic, Patrnchak developed a "we are all caregivers" culture through innovative employee wellness, serving leadership, and recognition programs that drove engagement to world class levels and contributed to a dramatically improved patient experience. He also implemented a new "people strategy" that transformed the Clinic into an employer of choice, which was recognized by numerous local, regional and national awards. With servant leadership at the core of the strategy, Patrnchak will share five core principles to create organizational change using Cleveland Clinic as a case study. 9:10-10 a.m. — Morning Breakout Sessions 1 a. What the Research Says about Team Meetings: Leading Them Effectively Even Under Pressure – Ballroom James Lemoine, Associate Professor of Organization and Human Resources, UB School of Management and Faculty Director, CLOE Join us for an interactive session demonstrating some key research takeaways for leading effective team meetings. Lemoine's research focuses on leadership, ethics and creativity, and has been published in such prestigious outlets as Harvard Business Review and the Journal of Applied Psychology. His research has been cited more than 3,000 times in management literature, placing him in the top 5% of researchers worldwide. His work also frequently appears in magazines like Forbes, Inc., Fast Company and Entrepreneur. Lemoine is a recipient of the State University of New York Chancellor's Award for Excellence in Teaching. b. Managing a Stressed-Out Team – Room 103 Marsha King, Adjunct Faculty, UB School of Management, and Director of CLOE Leadership Coaching Certification Stress is inevitable — we all have it to varying degrees. A certain amount of stress is normal and can even be healthy, but it becomes a problem when it is extreme and prolonged. Many of us are facing this today. This workshop will guide you through a process to more effectively manage a stressed-out team. King earned a PhD in organization development from Pennsylvania State University and has 25 years of experience leading people, teams and organizations. With expertise in leadership coaching, King is a requested speaker, author and faculty member. c. Leading an Organization Through Adversity – Room 104 Gerry Murak, President, Murak & Associates Moderated by Charles Lindsey, Associate Professor of Marketing, UB School of Management

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