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AI AND BUSINESS ANALYTICS SOCIAL IMPACT OF MANAGEMENT BUSINESS OF CLIMATE CHANGE INNOVATION, ENTREPREURSHP AND LEADERSHIP
Insights
N E W S A B O U T FA C U LT Y A N D T H E I R R E S E A R C H
Building trust in
artificial intelligence
"If AI makes a small mistake, users tend to be more forgiving — espe-
cially when it has been framed as competent. But when AI makes a
major mistake, trust plummets, and no amount of positive framing
can recover it."
— Sanjukta Das Smith, associate professor of management science
and systems, on her research that framing artificial intelligence
as highly competent can boost employee confidence, but one big
error can destroy it. Smith co-authored the study with School of
Management colleagues Laura Amo, assistant
professor of management science and systems, and
Victoria Gonzalez, PhD candidate, who presented
their findings at the 2025 Hawaii International
Conference on System Sciences. Read more at
bit.ly/ubaitrust.
Smith
Gonzalez
Amo
The dangers of disclosing
defensive strategies
"By demonstrating that attackers are
strategic and adaptive actors, we are
able to improve our understanding
of counterterrorism management,
including how different defensive
disclosures can influence an oppo-
nent's decisions."
— Kyle Hunt, assistant professor of management
science and systems, on his research that examines
how adversaries adapt their plans when they learn
about new security measures at locations of interest,
including airports, military bases and mass gather-
ings. Public announcements by security and defense
agencies about the deployment of new technologies
— such as enhanced baggage scanners at airports
— may inadvertently help malicious actors identify
which locations are defended and how. The study
appeared in Production and Operations Management.
Read more at bit.ly/UB-defensive-strategies.
