20 Buffalo Business Autumn 2026
Insights
N E W S A B O U T F A C U LT Y A N D T H E I R R E S E A R C H
Telehealth boomed during
COVID, but in some areas,
its promise fell short
"Telehealth cannot solve healthcare inequalities without targeted
investment in workforce capacity, patient education, language
accessibility and community-aligned planning."
— Raj Sharman, professor of management science and systems, on
his study that found telehealth use surged during the COVID-19
pandemic, but some U.S. counties struggled to use resources
efficiently, revealing widespread misallocation of healthcare
infrastructure, workforce and technology. The study appeared in Operational
Research. Read more at bit.ly/ubmgt-telehealth.
Privacy has a price
"Insider cybersecurity threats are driven as much by economic and behavioral
factors as by technology."
— Lawrence Sanders, professor emeritus of management science and
systems, on his study that found that even when tech professionals believe
they are likely to be caught, many can still be tempted into violating health
privacy laws if the payoff is high enough. The study was published in
Engineering Management Review. He collaborated on the research with
Laura Amo, associate professor of management science and systems; Joana Gaia, clinical
assistant professor of management science
and systems; David Murray, clinical
professor of management science
and systems; and Raghav Singh, PhD in
management candidate. Read more at
bit.ly/ubmgt-healthcare-study.
Sanders
Gaia Murray
Amo
Leadership growth requires
reflection and support — not blame
"Feeling humbled in the moment — the
embarrassment, the sting of failure,
the sudden sense of smallness — is not
the same thing as being humble. Those
initial reactions are just the starting
point and should not be mistaken
for humility itself. What matters is
whether people do the reflective work
to extract a growth lesson from that
experience and let it reshape who they
aspire to become."
— Emily Grijalva, associate professor
of organization and human resources,
on her humility research with
co-author Timothy Maynes, associate
professor of organization and human resources,
which advances an original theoretical process
model that explains how people interpret self-
diminishing events. They found that whether life
experiences actually produce humility depends on
how people process them aerward. The study was
published in the Journal of Management. Read more
at bit.ly/UBMgt-HumilityResearch.
Grijalva
Maynes
